The following terms and conditions apply to the gift cards purchased or obtained on Queens N' Lettos. 
  • When you place an order to purchase gift cards, we need to ensure your payment method is safe and secure. The verification process is estimated to take 1-5 business days. The actual time frame depends on the payment method you select.
  • Gift Card Redemption
    You may enter the gift card code when you are checking out. The amount will be deducted from the gift card. If the payable balance is more than the balance remaining on the gift card, you must select other payment methods to pay for the remaining amount.
    Please note that only one gift card can be redeemed in connection with any given order and they cannot otherwise be "stacked" or combined with other gift cards for that same order.
  • Any gift card you purchase from us has no expiry date. To the extent permitted by applicable laws, gift card purchases are non-refundable.
  • Reason for Gift Cards Not Received
    After the gift card has been purchased successfully, it will be sent to the email address on file (or such alternative methods that Queens N' Lettos may identify). If you did not receive your gift card number, it may be because:
    • You entered the wrong email address when purchasing the gift card. Please contact Customer Support to confirm and change the email address.
    • Your inbox is full. Please ensure you have sufficient space in your inbox, then contact Customer Support to resend.
    • Our emails have been blocked by your mailbox. Please add queensnlettos.com to your whitelist, then contact support@queensnlettos.com to resend.
  • Gift Card Lost or Stolen
    For the avoidance of doubt, Queens N' Lettos will not be responsible if a lost or stolen gift card is subsequently used without your authorization. As such, please ensure that you are taking proper means to secure your E-Gift Card code from unauthorized access and use.